PRODUCT CARE
What’s the best way to care for and wash the products?
To help preserve the quality, fit and appearance of our garments, we recommend the following:
– Machine wash at a maximum of 30°C.
– Wash inside out.
– Do not bleach.
– Do not tumble dry.
– Iron inside out.
– Do not use professional or dry cleaning services unless stated otherwise.
As care requirements may vary depending on the product and material, please check the care instructions on the relevant product page.
SHOPPING INFORMATION
If I have questions regarding my order or I need help, who can I contact?
If you have any questions regarding your order or need assistance, please contact us at info@badportier.com.
We will get back to you as soon as possible.
Do you have a physical store?
We do not have a physical store.
You can shop all BAD PORTIER pieces exclusively online at badportier.com.
What products can I buy online from BAD PORTIER?
The BAD PORTIER website showcases our Ready-To-Wear collection across different categories. The products currently available online are the only ones available for purchase. To stay informed about restocks and new releases, please subscribe to our newsletter.
ORDERING AND SHIPPING
Which payment methods are accepted?
We accept the following payment methods:
– PayPal.
– Credit / Debit Card (Mastercard, Visa, AMEX and Discover).
– Apple Pay.
– Google Pay.
All available payment options are displayed at checkout.
How much does shipping cost?
Shipping costs are calculated based on the delivery destination and displayed at checkout:
– Germany: €7.00.
– EU: €15.00.
– Non-EU: €39.00.
How long does delivery usually take?
Orders usually leave our warehouse within 1–2 working days.
After dispatch, please refer to the tracking link for delivery updates.
How can I track my order?
You will receive a confirmation email with a tracking link from the shipping provider.
If the link does not work, please contact the shipping provider.
I have not received a confirmation after placing my order. What can I do?
Please check your spam or junk folder and ensure concierge@badportier.com is added as a safe sender.
If the issue persists, please contact us at info@badportier.com.
I received a damaged or wrong product. What can I do?
Each order undergoes a final quality inspection before shipping.
In the rare event of an issue, please contact us at info@badportier.com.
Can I edit or cancel my order?
Please contact us as soon as possible.
Changes are only possible before fulfilment begins
You may return your order within 30 days after delivery.
RETURNS
How can I return my order?
To start a return, please email us at info@badportier.com and let us know which items you would like to return.
We will provide you with further instructions.
Can I make the return with a courier of my choice?
Yes. You may choose a courier of your choice to return your order.
Return shipping costs are the responsibility of the customer, and we cannot assume liability for loss or damage during shipment.
To ensure smooth processing, please include all relevant order information:
– First and last name.
– Order number.
– Returned item(s).
REFUND
How long does it take to get a refund for items purchased online?
Once your return arrives at our warehouse, it will be inspected and processed within 3–4 working days (up to 7 during high volume periods).
After confirmation, the refund will be issued to your original payment method:
– PayPal: within 24 hours.
– Credit / Debit Card: up to 7 working days, depending on your card provider.
– Apple Pay / Google Pay: up to 7 working days, depending on your provider.
Please note that processing times may vary depending on your bank or payment provider.
AUTHENTICITY
How do I know my BAD PORTIER product is genuine?
The authenticity of our products is guaranteed when purchased exclusively through the official badportier.com website.
If you come across our products on other websites and have concerns regarding authenticity, please contact our support team.
BAD PORTIER MEMBER / MAILING LIST
What are the advantages of subscribing?
By subscribing to our newsletter, you will receive:
– 10% off your first order.
– Early access to new drops.
– Exclusive subscriber-only offers and previews.
– Updates on restocks, releases and brand news.
To subscribe, enter your email address in the newsletter sign-up section at the bottom of our homepage and confirm via the follow-up email.
How do I unsubscribe from the Newsletter?
If you no longer wish to receive our newsletter, click the “Unsubscribe” link at the bottom of any email and confirm your choice.
We hope to welcome you back in the future.