Product Information
Where are the products made?
Our raw products are responsibly sourced in Pakistan, Bangladesh and China. We take great care in the selection of our suppliers and their commitment to high ethical and production standards.
In practice, this means that our supplying partners are regular members of and certified by BSCI (Business Social Compliance Initiative), the FWF (Fair Wear Foundation), following the standards OEKO-Tex, GOTS, OCS, GRS, and a PETA-approved vegan standard (where applicable).
The blancs are then printed on and refined with great attention to detail in our artist’s workshop in Germany.
WHAT’S THE BEST WAY TO CARE FOR AND WASH THE PRODUCTS?
To ensure the utmost durability and enjoyment from your garments, please take care to:
- Machine Wash at 30 degrees max.
- Do not bleach the product.
- Do not tumble dry.
- Iron inside out.
- Do not utilize professional / chemical / dry cleaning.
Shopping Information
If I have questions regarding my order or I need help,
who can I contact?
How can I order from BAD PORTIER?
The products on our site are sorted by categories. On each product page you will find information about the available sizes and colors, as well as a description of the item and information about its composition. After clicking on the product image, the zoom function will open, allowing you to take a closer look at the item.
To order an item of your choice, the following steps are necessary:
- Select the desired color and size of the item.
- Add it to your shopping cart.
- When you have finished shopping, simply click on the shopping cart.
- Choose the shipping method and payment method.
- Enter your shipping address and on the following page your payment information.
- Verify that the information provided is correct and then click “Complete Order”.
- Within a few minutes, you will receive an order confirmation email with all information about your order. Our team will take care of everything else.
- Once your order is shipped, you will receive another confirmation email.
What products can I buy online from BAD PORTIER?
The BAD PORTIER website showcases our Ready-To-Wear collection, which consists of various items across numerous categories. Please be aware that the products for sale in our online retail offer are the only products available for purchase at this point in time. If you would like to be informed about product restocks or new collection releases, please kindly subscribe to our BAD PORTIER newsletter.
Ordering and Shipping
Which payment methods are accepted?
How much does shipping cost?
Shipping costs are calculated based on the delivery destination and will be displayed at checkout:
- Germany: €7.00
- EU: €15.00
- Non-EU: €39.00
How long does delivery usually take?
Based on our experience, your order usually takes an average of 1–2 working days to leave our warehouse. After leaving our facilities, please refer to the tracking information provided by the shipping provider for delivery updates.
How can I track my order?
As soon as your ordered items have been shipped, you will receive a confirmation email with a link from the shipping provider where you can track your order at any time. If the link does not work, please contact the shipping provider.
I have not received a confirmation after placing my order. What can I do?
Please check your spam folder and make sure that our service contact concierge@badportier.com is set as a safe sender in your email account settings. This will ensure that our emails are not blocked by spam filters. If the issue persists, please contact our customer service using the contact details below.
I RECEIVED A DAMAGED OR WRONG PRODUCT. WHAT CAN I DO?
Each order is carefully packaged and undergoes a final quality inspection before shipping. In the rare event of a mishap, please reach out to our customer service for assistance.
Can I edit or cancel my order?
If you wish to cancel or change your order, please contact us as soon as possible. We will try to accommodate your request as long as changes are still possible. Once the order is in active fulfilment, changes or cancellations are no longer possible. However, you may return your order within 30 days of receiving it, provided it is returned in its original condition.
Returns
How can I return my order?
To start a return, please send us an email at info@badportier.com and let us know which items you would like to return. We will then provide you with further instructions on how to proceed.
Can I make the return with a courier of my choice?
Yes. You may choose a courier of your choice to return your order to us. Please note that return shipping costs are the responsibility of the customer, and we cannot assume any liability for loss or damage during the return shipment.
To ensure quick and smooth processing of your return, please include all relevant order information with your shipment. This includes your first and last name, order number and the returned item(s).
Refund
How long does it take to get a refund for items purchased online?
The refund duration depends, among other things, on how quickly your returned items are processed at our warehouse (approximately 3–4 working days). In some cases, this may extend to up to 7 working days due to a high workload.
As soon as we receive the returned order and the quality check has been successfully completed, you will receive a confirmation email from us. The duration of the refund processing then depends on the selected payment method. For reference, please see the following examples:
Credit Card:
Our bank will process the refund within 7 business days from the receipt of the confirmation email. The time it takes for the amount to appear on your credit card statement depends on your card issuer.
PayPal:
The amount will be credited to your PayPal account within 24 hours of receiving the confirmation email.
Bank Transfer:
The refund will be made directly to your bank account. The amount should be visible on your bank statement within 5 business days of our confirmation.
Authenticity
How do I know my BAD PORTIER product is genuine?
The authenticity of our products is guaranteed when purchased exclusively through the official badportier.com website. If you come across our products on other websites and have concerns regarding the authenticity of a third-party purchase, please contact our support team.
BAD PORTIER Member / Mailing List
What are the advantages OF subscribing?
The advantages at a glance:
- Early Access: Be first to access new drops.
- Exclusivity: Subscriber-only offers and previews.
- Updates: Restocks, releases and brand news.
To subscribe, simply register at the bottom of the homepage with your email address and confirm via the follow-up email. Welcome to the BAD PORTIER circle.