Frequently Asked Questions

ABOUT BAD PORTIER

WHO IS BAD PORTIER?
WHO AREN’T WE?

WHAT DOES BAD PORTIER STAND FOR?
AT BAD PORTIER, WE’RE NOT HERE TO PEDDLE FASHION; WE’RE HERE TO PROVOKE CHANGE. OUR ESSENCE TRANSCENDS MERE CLOTHING. WE ARE WARRIORS AGAINST INEQUALITY, OPPRESSORS, CORRUPTION, AND THE MUNDANE. BAD PORTIER EMBODIES LIBERTY, PROGRESS, AND THE AUDACITY TO ENVISION A WORLD WHERE EVERYONE THRIVES IMPACT. 

WHO ARE THE MINDS BEHIND BAD PORTIER?
BEHIND THE SCENES, THERE’S A TEAM OF PASSIONATE, FEARLESS INDIVIDUALS. WE BELIEVE IN THE POWER OF COLLECTIVE ACTION AND PREFER TO LET OUR ACTIONS SPEAK LOUDER THAN OUR IDENTITIES. TOGETHER, WE CRAFT WEAPONS OF DEFIANCE THAT SPEAK TO YOUR SOUL AND PROVOKE POSITIVE CHANGE.

PRODUCTS 

WHERE ARE THE PRODUCTS MADE?
OUR RAW PRODUCTS COME FROM THE WILD CORNERS OF PAKISTAN, BANGLADESH, AND CHINA. WE PICKED THESE PLACES BECAUSE THEY SURE KNOW HOW TO SPICE THINGS UP. OUR SUPPLIERS ARE CERTIFIED BY BSCI (BADLY SOURCED, CLEARLY IRRESPONSIBLE), THE FWF (FASHIONABLY WILD AND FEARLESS), FOLLOWING STANDARDS LIKE OEKO-TEX, GOTS, OCS, GRS, AND EVEN A PETA-APPROVED VEGAN STANDARD (WHERE IT MAKES SENSE). THE BLANCS THEN GET THEIR GROOVE PARTIALLY ON IN OUR ARTIST’S WORKSHOP IN EUROPE.

HOW DO YOU ADDRESS SUSTAINABILITY?
MORE ABOUT: THE DIRTY SECRET BEHIND ‘SUSTAINABLE’ FASHION

WHAT’S THE BEST WAY TO WASH AND CARE FOR THE PRODUCTS?
TO MAKE SURE YOUR GARMENTS STAY WILD, TREAT THEM WITH SOME LOVE. MACHINE WASH AT 30 DEGREES MAX. DON’T EVEN THINK ABOUT BLEACHING THEM. NO TUMBLE DRYER ACTION, PLEASE. IRON THEM INSIDE OUT IF YOU MUST, BUT ABSOLUTELY NO PROFESSIONAL OR CHEMICAL DRY CLEANING. FOR CERTAIN APPLICATIONS (SUCH AS METAL SIGNS), WE PROVIDE VELVET COVERS. WE LIKE OUR CLOTHES WITH A LITTLE BIT OF CHARACTER. 

SIZING
WE DON’T BELIEVE IN TRADITIONAL GENDER CATEGORIES. OUR CLOTHING IS ALL-GENDER AND READY FOR THE WILD. EACH PRODUCT PAGE WILL GIVE YOU SPECIFIC DETAILS ON WHICH SIZE TO CHOOSE TO KEEP YOUR LOOK AS BOLD AS YOU ARE. 

SHOPPING INFORMATION

IF I HAVE QUESTIONS REGARDING MY ORDER OR I NEED HELP, WHO CAN I CONTACT?
GOT A QUESTION OR JUST NEED SOME MORAL SUPPORT? FEEL FREE TO REACH OUT TO US VIA THE EMAIL ADDRESS OR PHONE NUMBER PROVIDED FOR YOUR CONVENIENCE. YOU’LL FIND THOSE LITTLE NUGGETS OF WISDOM IN THE FOOTER SECTION ON EVERY WEBPAGE. 

HOW CAN I ORDER FROM BAD PORTIER?
FEELING WILD? OUR PRODUCTS ARE SORTED BY CATEGORIES, EACH ONE WEIRDER THAN THE LAST. SELECT THE COLOR AND SIZE OF YOUR CHOICE AND ADD IT TO YOUR SHOPPING CART. WHEN YOU’RE READY TO COMMIT, JUST HIT THE “COMPLETE ORDER” BUTTON. WE’LL HANDLE THE REST. BUT REMEMBER, THIS AIN’T YOUR AVERAGE SHOPPING SPREE. 

WHAT PRODUCTS CAN I BUY ONLINE FROM BAD PORTIER?
OUR WEBSITE SHOWCASES OUR READY-TO-WEAR COLLECTION. IT’S A MIX OF ODDITIES, DESIGNED FOR THOSE WHO DARE TO BE DIFFERENT. IF YOU’RE LOOKING FOR ORDINARY, YOU’VE COME TO THE WRONG PLACE. 

ORDERING AND SHIPPING WHICH PAYMENT METHODS ARE ACCEPTED?
WE LIKE TO KEEP THINGS EXCITING, SO WE ACCEPT A WILD ARRAY OF PAYMENT METHODS. TAKE YOUR PICK FROM APPLE PAY, GOOGLE PAY, KLARNA, PAYPAL, MASTERCARD, VISA CARD, AMEX, DISCOVER. YOU CAN EVEN GO OLD SCHOOL WITH INSTANT BANK TRANSFER OR CASH ON DELIVERY IF YOU’RE FEELING ADVENTUROUS. 

HOW MUCH DOES SHIPPING COST?
SHIPPING COSTS ARE LIKE THE WEATHER – THEY CHANGE WITH THE WIND. YOU’LL FIND THE DETAILS IN OUR “SHIPPING” SECTION, AND THEY’LL BE AUTOMATICALLY CALCULATED AT CHECKOUT. 

HOW LONG DOES DELIVERY USUALLY TAKE?
YOUR ORDER USUALLY TAKES 1-2 WORKING DAYS TO ESCAPE OUR WAREHOUSE. ONCE IT’S OUT, THE DELIVERY PARTNER AND THEIR SECRET TRACKING CODES WILL TAKE CARE OF THE REST. YOU CAN NEVER PREDICT WHAT WILL HAPPEN NEXT. 

HOW CAN I TRACK MY ORDER?
KEEP AN EYE ON YOUR INBOX. WE’LL SEND YOU A CONFIRMATION EMAIL WITH A LINK FROM THE SHIPPING PROVIDER SO YOU CAN TRACK YOUR ORDER’S WILD JOURNEY. IF THE LINK GOES AWOL, CONTACT OUR FRIENDLY SUPPLIER.

I HAVE NOT RECEIVED A CONFIRMATION AFTER PLACING MY ORDER. WHAT CAN I DO?
CHECK YOUR SPAM FOLDER, AND MAKE SURE TO MARK US AS SAFE SENDERS SO OUR EMAILS DON’T GET LOST IN THE CHAOS. IF THE PROBLEM PERSISTS, REACH OUT TO OUR FEARLESS CUSTOMER SERVICE TEAM. WE’LL SAVE THE DAY.

I RECEIVED A DAMAGED OR WRONG PRODUCT. WHAT CAN I DO?
EVEN THOUGH OUR ARTIST’S WORKSHOP EMPLOYEES TREAT YOUR ORDER LIKE ROYALTY, MISHAPS CAN HAPPEN. IF YOU GET SOMETHING UNEXPECTED, GIVE US A SHOUT, AND WE’LL SORT IT OUT.

CAN I EDIT OR CANCEL MY ORDER?
IF YOU CHANGE YOUR MIND, CONTACT US ASAP. WE’LL TRY TO WORK OUR MAGIC, BUT ONCE THE ORDER IS IN MOTION, WE’RE HANDCUFFED. STILL, WE WORK WITH HEART AND THREAD YOU LIKE THIS.

RETURNS HOW CAN I RETURN MY ORDER?
WE LIKE TO KEEP THINGS FLEXIBLE. VISIT OUR “RETURNS & EXCHANGE” SECTION FOR DETAILS AND INSTRUCTIONS ON MAKING A RETURN. YOU’RE IN CHARGE, SO CHOOSE YOUR PREFERRED COURIER.

REFUND

HOW LONG DOES IT TAKE TO GET A REFUND FOR ITEMS PUR CHASED ONLINE?
REFUND TIMELINES ARE LIKE DRUGS; YOU NEVER KNOW WHAT YOU’RE GONNA GET. USUALLY, IT TAKES 3-4 WORKING DAYS FOR US TO PROCESS RETURNS. HOWEVER, DEPENDING ON THE PAYMENT METHOD YOU USED, IT CAN TAKE A LITTLE LONGER. BE PATIENT, AND THE MONEY WILL FIND ITS WAY BACK TO YOU.

AUTHENTICITY

HOW DO I KNOW MY BAD PORTIER PRODUCT IS GENUINE?
TO BE SURE YOUR PRODUCT IS AS WILD AS IT SHOULD BE, ONLY BUY FROM OUR OFFICIAL BADPORTIER.COM WEBSITE. DON’T FALL FOR IMITATIONS – WE’RE ONE OF A KIND. 

BAD PORTIER MEMBER / MAILING LIST

WHAT ARE THE ADVANTAGES OF SUBSCRIBING?
SUBSCRIBING IS LIKE OPENING A DOOR TO A SECRET PARTY. GET THE JUICY DETAILS ON NEW COLLECTIONS, EXCLUSIVE OFFERS, AND COMPANY UPDATES. YOU’LL BE PART OF THE IN-CROWD.

HOW DO I UNSUBSCRIBE FROM THE NEWSLETTER?
IF YOU NEED A BREAK FROM THE PARTY, CLICK “UNSUBSCRIBE” AT THE BOTTOM OF OUR EMAILS. WE’LL MISS YOU, BUT WE’LL BE HERE WHEN YOU’RE READY TO COME BACK FOR MORE WILD.

MORE ABOUT: BAD PORTIER