Frequently Asked Questions

ABOUT BAD PORTIER

WHAT DOES BAD PORTIER STAND FOR?
AT BAD PORTIER, WE’RE NOT JUST SELLING FASHION; WE’RE IGNITING CHANGE. OUR BRAND TRANSCENDS MERE CLOTHING. WE ARE DEFENDERS AGAINST INEQUALITY, OPPRESSORS AND THE MUNDANE. BAD PORTIER IS A CELEBRATION OF FREEDOM, PROGRESS AND THE BOLDNESS TO ENVISION A WORLD WHERE EVERYONE CAN FLOURISH. AND YES, WE’RE FOR ALL WHO DARE TO BE DIFFERENT TRULY.

WHO ARE THE MINDS BEHIND BAD PORTIER?
BEHIND THE SCENES, WE ARE A COLLECTIVE OF PASSIONATE, FEARLESS INDIVIDUALS. WE BELIEVE IN THE POWER OF COLLECTIVE ACTION AND PREFER TO LET OUR ACTIONS SPEAK LOUDER THAN WORDS. TOGETHER, WE CREATE TOOLS OF DEFIANCE THAT SPEAK TO YOUR SOUL AND PROVOKE POSITIVE CHANGE.

PRODUCTS

WHERE ARE THE PRODUCTS MADE?
OUR RAW MATERIALS COME FROM THE WILD CORNERS OF PORTUGAL AND CHINA — PLACES THAT REALLY KNOW HOW TO ADD A LITTLE SPICE. OUR SUPPLIERS FOLLOW THE HIGHEST STANDARDS LIKE OEKO-TEX, GOTS, OCS, GRS, AND WE EVEN INCLUDE A PETA-APPROVED VEGAN STANDARD WHERE IT MAKES SENSE. THE FINISHING TOUCHES HAPPEN IN OUR ARTIST’S WORKSHOP IN EUROPE, WHERE MAGIC HAPPENS.

HOW DO YOU ADDRESS SUSTAINABILITY?
CURIOUS ABOUT THE THE DIRTY SECRET BEHIND ‘SUSTAINABLE’ FASHION? SO ARE WE. THAT’S WHY WE STRIVE TO BE AS TRANSPARENT AS POSSIBLE ABOUT OUR MATERIALS AND PROCESSES.

WHAT’S THE BEST WAY TO WASH AND CARE FOR THE PRODUCTS?
TO KEEP YOUR GARMENTS AS WILD AS YOU ARE, SHOW THEM SOME LOVE. MACHINE WASH COLD (30 DEGREES MAX). AVOID BLEACH AND TUMBLE DRYING. IRON INSIDE OUT IF YOU MUST. CHEMICAL DRY CLEANING? NOT ON OUR WATCH.

SIZING
WE DON’T BELIEVE IN TRADITIONAL GENDER CATEGORIES. OUR CLOTHING IS ALL-GENDER AND READY FOR THE WILD. EACH PRODUCT PAGE WILL GIVE YOU SPECIFIC DETAILS ON WHICH SIZE TO CHOOSE TO KEEP YOUR LOOK AS BOLD AS YOU ARE. 

SHOPPING INFORMATION

HOW CAN I ORDER FROM BAD PORTIER?
FEELING ADVENTUROUS? BROWSE OUR CATEGORIES, EACH WEIRDER THAN THE LAST. SELECT YOUR ITEM, PICK A COLOR AND SIZE AND ADD IT TO YOUR CART. WHEN YOU’RE READY, HIT THE “COMPLETE ORDER” BUTTON. WE’LL TAKE IT FROM THERE.

WHAT PRODUCTS CAN I BUY ONLINE FROM BAD PORTIER?
OUR WEBSITE FEATURES OUR READY-TO-WEAR COLLECTION, A MIX OF ODDITIES FOR THOSE WHO DARE TO BE DIFFERENT. LOOKING FOR THE ORDINARY? WRONG ADDRESS.

HOW CAN I TRACK MY ORDER?
KEEP AN EYE ON YOUR INBOX. WE’LL SEND YOU A CONFIRMATION EMAIL WITH TRACKING DETAILS FOR YOUR ORDER’S JOURNEY. IF THINGS GET HAIRY, CONTACT OUR TEAM.

I RECEIVED A DAMAGED OR WRONG PRODUCT. WHAT CAN I DO?
MISHAPS HAPPEN, EVEN TO US. CONTACT US, AND WE’LL MAKE IT RIGHT.

RETURNS

HOW CAN I RETURN MY ORDER?
CHANGED YOUR MIND? HEAD TO OUR RETURN & EXCHANGES SECTION FOR EASY-TO-FOLLOW INSTRUCTIONS. YOU PICK THE COURIER, AND WE HANDLE THE REST.

AUTHENTICITY

HOW DO I KNOW MY BAD PORTIER PRODUCT IS GENUINE?
ONLY BUY FROM OUR OFFICIAL WEBSITE, BADPORTIER.COM. ACCEPT NO IMITATIONS – WE’RE ONE OF A KIND, UNLESS YOU’RE HELPING SOMEONE OUT.

BAD PORTIER MEMBER / MAILING LIST

WHAT ARE THE ADVANTAGES OF SUBSCRIBING?
SUBSCRIBING IS LIKE GETTING AN ALL-ACCESS PASS TO THE COOLEST CLUB. BE FIRST TO HEAR ABOUT NEW COLLECTIONS, EXCLUSIVE DEALS AND ALL THE JUICY COMPANY NEWS.

HOW DO I UNSUBSCRIBE FROM THE NEWSLETTER?
NEED A BREAK? HIT “UNSUBSCRIBE” AT THE BOTTOM OF ANY OF OUR EMAILS. WE’LL MISS YOU, BUT WE’LL BE HERE WHEN YOU’RE READY TO REJOIN THE PARTY.