SHIPPING & FEES

WHICH DELIVERY SERVICES DO YOU USE?
UNLESS SPECIFIED OTHERWISE, OUR PREFERRED DELIVERY PARTNERS ARE ALWAYS DHL AND UPS.

HOW CAN I ENSURE THE BEST POSSIBLE SHIPPING EXPERIENCE?
TO ENSURE A SEAMLESS SHOPPING EXPERIENCE AND RECEIVE YOUR ORDER PROMPTLY, WE RECOMMEND THE FOLLOWING:

1. ADD OUR SERVICE EMAIL ADDRESSES TO YOUR CONTACT LIST TO RECEIVE TRACKING INFORMATION.
2. SELECT A DELIVERY ADDRESS WHERE YOU WILL BE AVAILABLE DURING THE DELIVERY WINDOW. THIS MAY INCLUDE REDIRECTING YOUR ORDER TO A COMPATIBLE RETAIL LOCATION OR “PAKETBOX” IF YOU ARE UNAVAILABLE DURING THE PARCEL DELIVERY.

WHAT SHIPPING OPTIONS ARE AVAILABLE?
YOU CAN CHOOSE FROM THE FOLLOWING SHIPPING METHODS:

GERMANY:
– DELIVERY WITHIN 2-5 BUSINESS DAYS (MONDAY-FRIDAY) AFTER ORDER RECEIPT.
– COST: €8.00
– FREE DELIVERY FOR ORDERS OVER €150.00
– IN RARE CASES, DELIVERY MAY TAKE LONGER.

EUROPEAN COUNTRIES:
– DELIVERY WITHIN 2-5 BUSINESS DAYS (MONDAY-FRIDAY) AFTER ORDER RECEIPT.
– COST: €15.00
– FREE DELIVERY FOR ORDERS OVER €300.00
– IN RARE CASES, DELIVERY MAY TAKE LONGER.

NON-EUROPEAN COUNTRIES:
– DELIVERY WITHIN 7-14 BUSINESS DAYS (MONDAY-FRIDAY) AFTER ORDER RECEIPT.
– COST: €20.00
– FREE DELIVERY FOR ORDERS OVER €300.00
– IN RARE CASES, DELIVERY MAY TAKE LONGER.

ORDER SHIPPING FEES FOR BOTH FREE AND EXPRESS DELIVERY WILL BE CALCULATED DURING CHECKOUT. PLEASE BE AWARE OF POTENTIAL CUSTOMS FEES AND VALUE-ADDED TAXES THAT MAY BE IMPOSED BY YOUR LOCAL CUSTOMS OFFICE.

FOR FURTHER QUESTIONS ABOUT THE SHIPPING PROCESS, PLEASE CONSULT OUR FAQ SECTION