FAQ
CONTACT |
I have questions about my order or need assistance. Who can I contact?If you have any questions about your order or need assistance, please contact us at info@badportier.com. We will respond as quickly as possible. |
ORDER |
How do the sizes fit?Fit and sizing may vary depending on the product. Detailed size information and measurements can be found on the respective product page. If you have any questions regarding size or fit, please email us at info@badportier.com. Which payment methods are accepted?We accept a range of secure payment methods, including credit and debit cards, PayPal, Apple Pay, Google Pay, Klarna, and various local payment providers. All currently available payment methods will be displayed at checkout. Are taxes and customs duties included?For orders shipped outside the European Union, import taxes and customs duties are already included in the displayed product price. The taxes displayed depend on the destination country of your order. I have not received my order confirmation. What should I do?Please check your spam or junk folder and add info@badportier.com to your list of safe senders. If the problem persists, please email us at info@badportier.com. Can I change or cancel my order?Please contact us immediately at info@badportier.com. Changes or cancellations are only possible before processing or shipping of your order has begun. |
SHIPPING |
How much does shipping cost?Shipping costs are calculated at checkout based on the destination country. – Germany: €7.00 Do you offer free shipping?Yes. We offer free shipping on orders over €300. Do you ship to my country?We currently ship to selected countries within Europe as well as internationally. A complete overview can be found on our Shipping page. When will my order be shipped?Orders are typically shipped on the same or the next business day, Monday through Friday, excluding public holidays. As soon as your order has been handed over to DHL, you will automatically receive a shipping confirmation including a tracking link by email. During special sales periods, releases, or public holidays, occasional delays may occur. How can I track my order?You will receive a shipping confirmation including a tracking link by email. If the tracking link does not work, please contact the shipping carrier or email us at info@badportier.com. |
RETURNS |
How can I return my order?Returns can be registered through your customer account within 30 days of receiving your order. Once your return request has been submitted, you will receive further instructions regarding the return process. Who covers the return shipping costs?Return shipping costs are borne by the customer and depend on the destination country. All information about return shipping costs and the return process can be found on our Returns page. How long does it take to receive my refund?Once we have received your return, your refund will be processed using the original payment method. If the returned goods show signs of use beyond what is necessary to examine their nature, characteristics, and functionality, compensation for any loss in value may be claimed in accordance with applicable legal provisions. The time required for the refund to appear in your account may vary depending on your bank or payment service provider. What should I do if I receive a faulty item?We are sorry if you have received a faulty or damaged item. – Your order number We will get back to you as soon as possible to find a suitable solution. |
SHOPPING INFORMATION |
Is there a physical store?BAD PORTIER is currently available exclusively online at badportier.com. Which products can I purchase online from BAD PORTIER?At badportier.com, you will find our current ready-to-wear collections across various categories. All products available online are exclusively available through our online store. To stay informed about restocks and new releases, we recommend subscribing to our newsletter. Where are BAD PORTIER products designed and manufactured?All BAD PORTIER pieces are developed and designed in-house. Production takes place in selected manufacturing facilities with a focus on quality, craftsmanship, and the precise execution of our designs. When was BAD PORTIER founded?BAD PORTIER was founded in Düsseldorf in 2022 and combines Street Culture with High-Fashion discipline. Learn more about BAD PORTIER on our About page. How can I be sure my BAD PORTIER product is authentic?The authenticity of all BAD PORTIER products can only be guaranteed when purchased through the official website badportier.com. If you find our products on other websites and have any doubts about their authenticity, please contact us. |
PRODUCT CARE |
How should I care for and wash my products?To help preserve the quality, fit, and appearance of our products, we recommend the following care instructions: – Machine wash at a maximum of 30°C As care instructions may vary depending on the product and material, please also follow the care label attached to your product. |
NEWSLETTER |
What are the benefits of subscribing to the newsletter?By subscribing to our newsletter, you will receive: – 10% off your first order How can I unsubscribe from the newsletter?If you no longer wish to receive our newsletter, simply click the "Unsubscribe" link at the bottom of any email and confirm your unsubscription. |
